Shipping Policy
Shipping Policy
Scope. These policies apply to all orders, enquiries and services of Jiham Creatives Sdn. Bhd. (202301005141 / 1499060-W), trading as JIHAM Kaligrafi, across all our websites, WhatsApp channels and social media accounts. Where any other page, brochure, advertisement, FAQ or message states something different, this document prevails. These policies are governed by the laws of Malaysia. Last updated: 11 August 2026 (v2.1).
1. Production Time and Delivery Time Are Separate
Your total waiting time is production time plus delivery time. These run one after the other, not at the same time.
| Stage | Estimated time |
|---|---|
| Production — ready-made / available designs | 10–20 working days |
| Production — custom designs | 15–40 working days |
| Courier delivery, Peninsular Malaysia | 3–7 working days after dispatch |
| Courier delivery, Sabah & Sarawak | 7–14 working days after dispatch |
The production clock starts on the later of: (a) the date we receive your payment or deposit in full, and (b) the date you approve the final design proof. Delays in approving your proof extend the timeline accordingly.
All timeframes above are good-faith estimates, not guarantees, and exclude weekends and Malaysian public holidays. Peak seasons (Ramadan, Syawal, year-end) may extend them. We will keep you updated on the progress of your order and send you a tracking number as soon as it is dispatched.
2. Force Majeure
We are not liable for delays caused by events beyond our reasonable control, including natural disasters and floods, courier disruption or strikes, public holidays, utility or supply-chain failures, or acts of government.
3. International Shipping
We ship internationally. Contact us at +60 3-8691 8711 for a quotation. Any customs duties, import taxes and clearance charges are borne by you.
4. Unclaimed Parcels & Incorrect Addresses
If a parcel is returned to us because it was unclaimed or because you supplied an incorrect or incomplete address, you bear the cost of re-shipping.
5. Installation Service
- Installation covers Peninsular Malaysia, with priority given to the Klang Valley, Putrajaya and Negeri Sembilan. Check coverage at installation.jiham.my.
- We install only on walls not exceeding 10 feet (approx. 3 metres) in height.
- Once your product is ready we will contact you by WhatsApp to arrange an appointment. We accommodate up to three (3) appointment changes; further changes may incur a re-scheduling charge.
- Where your building management (JMB/MC) requires prior approval or a permit for drilling or contractor access, obtaining it is your responsibility. We are happy to supply documents to assist. Appointments missed because approval was not in place count towards your three changes.
- Additional drill holes outside the scope of the product installation are charged at RM15 per hole, payable directly to the installer.
- You are responsible for telling us about concealed wiring, plumbing or structural conditions behind the wall. We are not liable for damage to concealed services that were not disclosed to us.
- We do not install, and are not liable for damage to, products not supplied by Jiham.
6. Self-Pickup
- Available on working days, 9:00am–12:30pm and 2:15pm–5:45pm. Please call +60 3-8691 8711 to confirm your appointment before coming.
- You may collect on behalf of another buyer; give us the order details and the buyer's name in advance, and we will confirm with the buyer before releasing the item.
- Please inspect your item fully before leaving our premises. Damage occurring after the item leaves our premises is not covered.
The authoritative version of this policy is published at policy.jiham.my.